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Export your leading 20 ranking keywords from the Performance tab, search each in an anonymous Maps session, record the primary classification of the top 3 results, and compare to your own. A mismatch on high-volume queries is the highest-leverage single edit in local SEO. Set this audit with our for standards.
They do raise click-through in the regional panel, inhabit space that would otherwise appear a competitor, and feed freshness signals into the 2026 AI summary generator. The item and deal brochures, by contrast, have become materially more crucial this year now that Google Maps pulls items into its AI answers.
A single image, a brief body (as much as 1,500 characters however 150 to 300 performs finest), and an optional CTA button. Posts expire after seven days however stay archived on the profile. Publish at least one each week. The CTA drop-down includes Book, Order online, Purchase, Find Out More, Register, and Call now Reserve and Order online transform finest when the landing page is purpose-built.
Great for grand openings, seasonal trunk programs, and time-limited workshops. The event schema feeds into Google Maps occasion discovery and is one of the few places where structured calendar information surface areas natively inside the profile. Deal posts support a voucher code, an optional expiry date, and an explicit terms-of-use field.
Turn offers monthly; a profile constantly advertising the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds private SKUs with photo, name, cost, description, and optional CTA. In 2026, Google Maps AI summaries pull directly from product entries when a user asks "does anybody close-by sell X", making this the single most underused surface area in GBP.
Every product entry is a tiny landing page inside the profile. Posts, products, and uses now feed into the Maps put summary in addition to evaluations and your profile description. Keep at least one post active at all times, revitalize the product brochure quarterly, and write item descriptions with the specificity a summary generator can ground on components, materials, service scope, assurances.
[target2:anchor_exact1]What has actually altered in 2026 is that evaluation material now feeds 2 unique surfaces: the traditional star-rating and snippet stack, and the AI-generated summary paragraph above it. The Q&An area has silently ended up being more important for the exact same reason responses are a grounding source for AI reactions. Messaging is a conversion channel that most SMBs still end.
React to positive evaluations briefly and specifically (discuss what the customer mentioned the meal, the procedure, the result). Respond to negative evaluations measured and factually, offer an offline channel, and never ever argue. Never copy-paste the same line across 5 reviews Google's duplicate detection flags it and it looks inexpensive to the next customer reading the profile.
[target2:anchor_exact1]Construct the request into the operational workflow post-service SMS, e-mail invoice footer, QR code on the counter rather than running routine review drives. Never use incentives for reviews; Google's policy enforcement on this is stringent and automated. Any Google user can ask and respond to questions on your profile. That implies a rival or a misinformed customer can release an incorrect answer that sits at the top of your Q&A panel indefinitely.

If you do not address within 24 hours consistently, Google auto-disables the Message button to safeguard user experience. Incorporate with the Business Messages API if you run a customer assistance platform (Intercom, Zendesk, HubSpot) otherwise path messages to a staffed channel your team actually watches.
Generic luxury evaluations like "Great service" have actually always been low-value. In 2026 they are likewise lost summary tokens. Profiles with richer media get more views, more calls, and more instructions demands.
The 2026 media panel surfaces a mix of owner-uploaded and customer-uploaded assets, and rewards profiles that steadily revitalize the owner side. The single large image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Choose something expressive and top quality, not a generic stock shot. Google periodically auto-rotates covers from customer uploads if no owner cover is set a factor to set one explicitly.
The logo is what appears next to AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Shoot during the company' best-looking hour (sunset outside, lunch-rush interior) rather than empty on a Monday early morning.
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